Frequently Asked Questions

Accounts

  • How do I create an account on The Swiss Gallery?

    To create an account, head over to the My Account page. Input a username along with your email address, and proceed by clicking “Register”. You’ll receive a link in your email inbox to set up a password for your account.

  • I forgot my password. How can I reset it?

    To reset your password, go to the Lost Password page, where you can enter your email address or username. You’ll receive a link with instructions in your email inbox. Should you encounter any difficulties, feel free to reach out to our support team for assistance.

  • Can I deactivate or delete my account?

    To initiate the deletion of your account, fill out the form available on the Contact page. Our team will reach out to you for verification before proceeding with the deletion. Please be aware that deleting an account is subject to the Terms of Use outlined on the website.

  • Do you offer guest checkout options?

    Our guest checkout option allows you to make purchases without creating an account. Simply proceed to checkout, enter your details, and complete your order seamlessly, saving you time while ensuring a hassle-free shopping experience.

Orders

  • Can I modify or cancel my order after it’s been placed?

    If you change your mind, feel free to contact us within the first 15 minutes of placing your order to cancel it. We’ll honor your request and cancel the order at no cost. After the 15-minute grace period, we are unable to cancel the order, and you are expected to proceed with the purchase at the agreed-upon price.
    The 15-minute grace period for cancellation applies solely to orders paid via Stripe, our default payment gateway. Orders processed using alternative payment options such as Tabby, cryptocurrencies, or wire transfer are considered final upon placement and cannot be canceled thereafter.

  • Is there an order confirmation or receipt sent after purchase?

    Yes, upon placing an order, an automated email will be sent to acknowledge your purchase. It’s important to note that all orders placed are on hold. You will receive a subsequent email notification once our team confirms and begins processing your order.

  • What happens if an item I ordered is out of stock?

    If an item or multiple items from your order are out of stock at the time of purchase, we will issue a full or partial refund based on the unavailable products. While we strive to maintain up-to-date product availability on our website, we cannot guarantee stock availability at all times. We strongly encourage customers to contact our support team to confirm product availability before placing their order.

  • How can I track my order on The Swiss Gallery?

    To track your order on The Swiss Gallery, visit the Order Status page and input the necessary details to check your order status. Additionally, you’ll receive email notifications regarding your order’s progress. Upon dispatch, you’ll be provided with a tracking number from our logistics service provider, allowing you to monitor your shipment’s journey.

Payments

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, cryptocurrencies, western union, and bank transfers to our corporate account. You can find the complete list during the checkout process.

  • Do you accept cryptocurrencies?

    Yes, we are pleased to offer the convenience of cryptocurrency payments for your transactions. In addition to traditional payment methods such as credit/debit cards and bank transfers to our corporate account, we embrace the future of digital currency by accepting various cryptocurrencies. This includes but is not limited to Bitcoin, Ethereum, and other major cryptocurrencies. The integration of cryptocurrencies into our payment options reflects our commitment to providing you with a diverse and secure range of choices.

  • Is it safe to make purchases from The Swiss Gallery?

    Yes, it is safe to make purchases from The Swiss Gallery (www.theswissgallery.com). We prioritize the security and satisfaction of our customers. The Swiss Gallery employs industry-standard security measures to protect your personal and financial information during transactions. Our website utilizes secure and encrypted connections (https://), ensuring a safe environment for your online purchases. Additionally, we encourage you to review our customer testimonials and the positive experiences shared by those who have previously engaged with our platform. If you have any concerns or questions, our customer support team is readily available to assist you. Your trust and safety are of utmost importance to us.

  • Is it safe to enter my credit or debit card information on your website?

    Yes, our website employs industry-standard security measures to ensure the safety of your personal and financial information. We use secure encryption protocols to protect your data during transmission.

  • Do you store my payment information?

    For security reasons, we do not store your payment information on our servers. Your financial details are processed securely through our payment gateway, and we prioritize the protection of your sensitive data.

Shipping

  • Do you offer international shipping?

    Absolutely, we provide international shipping services to over 110 countries. If you don’t find your country listed on the checkout page, please contact us to discuss any special arrangements that may be possible.

  • Do you offer free shipping or any shipping promotions?

    For a limited time, we’re excited to offer free shipping to all customers, regardless of the destination. All orders are shipped via tracked and insured shipping, ensuring a secure and reliable delivery experience. Take advantage of this special promotion and enjoy the convenience of complimentary shipping on all your orders, both within the UAE and internationally. Feel free to reach out to us for more details about our shipping promotions.

  • How can I track my order once it’s been shipped?

    Once your order is dispatched, you will receive an email notification containing a tracking number and the carrier details. Our typical shipping partners include logistics service providers like DHL, Aramex, FedEx, Emirates Post, or UPS.

  • Where do your items ship from?

    Currently, all items are shipped from our warehouse located in the United Arab Emirates.

  • What does “Carriage and Insurance Paid To” (CIP) means?

    Carriage and Insurance Paid To” (CIP) is an Incoterm, which is a set of international trade rules defining the responsibilities of buyers and sellers involved in the delivery of goods. In the CIP Incoterm, the seller is responsible for both the transportation (carriage) of the goods to a named destination and obtaining insurance against the buyer’s risk of loss or damage to the goods during the carriage.
    Choosing “Carriage and Insurance Paid To” (CIP) as our Incoterm is a deliberate step towards ensuring our buyers have peace of mind throughout the shipping process. Under CIP, not only do we take care of the transportation of your goods to the agreed destination, but we also automatically secure insurance coverage for the entire value of your purchase.
    This means that as a buyer, you can rest easy, knowing that your shipment is insured against potential risks such as loss or damage during transit. The insurance coverage extends the protection of your investment, providing an added layer of security for your valuable goods.

  • Is there insurance coverage for deliveries?

    All orders come with shipping insurance through DHL. By placing an order with us, you implicitly agree to abide by DHL’s terms and conditions. Consequently, for any loss or damage claims, adherence to DHL’s judgment is essential. If you have any questions, please feel free to contact us.

Products

  • How do I find specific products on your website?

    To locate specific products on our website, you have a few options. You can browse through the appropriate category sections, utilize the available filters to narrow down your search, or simply use the search bar for direct access to your desired items.

  • Are the products on your website brand new and authentic?

    All products available on our website are guaranteed to be brand new and authentic.

  • What should I do if a product I’m looking for is not listed on the website?

    If you cannot find a specific product listed on our website, please reach out to our support team. We’re more than happy to assist you with your inquiries and help locate the product you’re searching for.

  • Do you offer product warranties?

    We offer warranty coverage specifically for watches purchased through our website. For further details, please refer to our Warranty Policy available on the website.

  • Do you offer price matching on your products?

    Yes, we offer a price matching service for our products. For detailed information on our price match policy, please refer to our Price Match Guarantee page. We strive to provide our customers with the best value, and our price match guarantee is designed to ensure you get competitive pricing on the products you purchase. If you have any specific questions or would like to request a price match, kindly review our policy for instructions on how to proceed. We appreciate your interest in our offerings and look forward to assisting you with your inquiries.

Return and Refund

  • What is your return policy?

    We accept returns based on specific conditions. For more details, please review our Return and Refund Policy.

  • Do you provide return labels or do I have to arrange for return shipping?

    The responsibility for return shipping rests solely with the customer. This means that arranging and covering the costs associated with the return shipment are the customer’s obligation.

  • If my order or a part of it is canceled, will I receive a refund?

    If your order or part of it is canceled, we will issue a full or partial refund. We apologize for any inconvenience caused.

  • Do you offer exchanges?

    At this time, we do not offer exchanges. Instead, we kindly request that all items follow the returns process. Should you desire replacement items, a new order will need to be placed.