Return and Refund Policy

Last updated: January 19, 2024

We want you to be 100% satisfied with your purchase. If for any reason you are not, simply contact customer service to return your item back to The Swiss Gallery in the same condition it was delivered, and The Swiss Gallery would be happy to provide a refund of the purchase price (excluding restocking fee). Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 14 days of their delivery date. All items sold by The Swiss Gallery are 100% brand new and authentic.

Please note: Items returned for a refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return.

All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered, and where applicable still has the original tags, plastics, box, manual, and warranty card before a refund is processed. Items determined to have been worn, altered, or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee is non-refundable (if applicable). Please allow 7-10 business days for your return and refund to be processed.

Please note: All returns, regardless of the reason, are subject to a 30% restocking fee.

Return to Sender

All packages that are returned to the sender for any reason will be deducted from the cost of the return at the expense of the purchaser.

International Orders

Items sent to any address outside the United Arab Emirates are considered final sale and cannot be returned.

International orders that are returned to the sender will have a cost to return including the import fees (customs, duties, etc). If the return cost is more than half the cost of the purchase price, without shipping, the item will be abandoned in the country of destination. If the return cost is equal or less than the cost of the purchase price, without shipping, the item will be returned and all associated fees (returns, import fees, and the original shipping fee) will be deducted from the refund.

Important: Please note that freight forwarder addresses within the United Arab Emirates will be considered as international orders. Consequently, orders shipped to freight forwarder addresses are deemed non-returnable.

Return Process

STEP 1

Request your Return Authorization Number (RA#) by sending an email to info@theswissgallery.com. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# prior to return.

STEP 2

Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# clearly printed on the outside of the box. Please note: Returns are accepted within 14 days of the date it was delivered. Your item must be returned to The Swiss Gallery within 7-10 days of the date that your RA# is assigned.

Important Notice

To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape.

  • If the item is not in good condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
  • If possible, please provide a photo or video of the issue when emailing customer service. This would greatly expedite the process.
  • Once it is worn or sized, or the tags/factory tape has been removed, The Swiss Gallery will not accept the returned item.

In short, theswissgallery.com cannot replace or refund an item when:

  • The item has been worn
  • The tags/factory tape has been removed
  • The product has been sized

Exchanges

We are not currently able to offer Exchanges. Instead, all items should follow the returns process and a new Order placed for the replacement items.