Warranty

Last updated: January 19, 2024

Watches

We offer a one-year extensive warranty on any timepiece bought at The Swiss Gallery that is not covered by the manufacturer. All items sold by The Swiss Gallery are 100% brand new and authentic.

Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. Our warranty does not cover any damage to the movement resulting from mistreatment, improper use, or from the wearer exceeding the manufacturer’s water resistance limitations. Additionally, we do not cover the watch case, bracelet, strap, crown, stem, crystal/glass, battery, and the watch finish.

The warranty will be voided if there are signs of shock to the watch. We do not cover the watch case, bracelet, straps, crown/stem, crystal/glass, battery, finishes, damage caused by excessive wear-and-tear, physical abuse, or damage resulting from exceeding the limitations of the water resistance of the watch.

To claim your warranty, please contact our customer service by sending an email to info@theswissgallery.com.

Brands covered by the manufacturer

  • Tag Heuer
  • Breitling
  • Longines
  • Cuervo y Sobrinos
  • Orient Star
  • Tutima Glashütte
  • Epos
  • Herbelin
  • Mühle Glashütte

Please contact the manufacturer directly for assistance on these repairs.

Please note: Certain models are limited editions and have reached the end of their production, resulting in an expired manufacturer's warranty. In such cases, our extensive warranty will apply to ensure continued coverage. Feel free to reach out to us if you have any questions about these specific models.

Please note: The manufacturer repair services are not valid in all regions, please contact customer service for manufacturer repair information in your regions.

Important Notice

  • Non-manufacturer warranties are valid only at The Swiss Gallery. Repair or warranty service performed by someone other than The Swiss Gallery will void these warranties.
  • To the extent permitted by applicable law, The Swiss Gallery disclaims any liability for consequential or incidental damages for breach of written or implied warranty on any item, including merchantability or fitness for a particular purpose.

Guarantee of Authenticity

All items sold by The Swiss Gallery are guaranteed to be 100% genuine and authentic, retaining their original serial numbers. Furthermore, they are brand new, unworn, and meticulously inspected to ensure they are free of any defects. Each item includes its original packaging, care manuals, and warranty cards, where applicable. All items at The Swiss Gallery are sourced directly from manufacturers or authorized sellers.